STOCK LEVELS - LEVELS - We endeavour to supply all orders by return but, occasionally, some items will not be ex-stock and will be marked 'to follow' on the invoice and will be dispatched immediately new stock arrives. Postage will only be charged once for each order.
CARRIAGE - ALL PRICES SHOWN ARE CARRIAGE EXTRA.
U.K. - All items up to 2kg, and within the allowable size restrictions, are despatched via Royal Mail Tracked 48 with the option to upgrade to Royal Mail Tracked 24 at the checkout. All items above 2kg or outside the size restrictions are despatched via DHL; we reserve the right to charge the additional cost to upgrade to this service where necessary.
- Royal Mail Tracked 48: £4.75
- Royal Mail Tracked 24: £6.00
- DHL Express Domestic: £9.00*
- DHL Express Domestic - Oversize**: £20.00*
*Remote location exceptions carry a surcharge of £17.50 **Oversize items are defined as over 1.2m
OVERSEAS - We have recently migrated all our international shipping services to DHL. Packages less than 2kg in weight and below £100 in value will be sent via DHL Globalmail, this is a priority mail service. If the weight or value exceeds the Globalmail limit or should you prefer an expedited service we will use DHL Express Economy (a road service where available) or DHL Express Worldwide (the quickest air service).
We estimate shipping rates at the checkout stage however your credit card is only charged at the point of despatch. This allows us the opportunity to use the final dimensions and weight to allocate the correct postage charge as stated in the table below. The alternative option is to request a quotation and one of our team will calculate the rate at the time of order.
BREXIT Update: We are successfully delivering orders all over the world as we always have. We have however been warned of potential short delays in the road service due to congestion at ferry ports so would advise customers to consider the air service for time critical orders for the first few months until things settle and have been advised of a £4.50 surcharge on all Economy Select and Express parcels into the EU from 1st January 2021. The shipping table below has been updated.
The other crucial change is that all EU orders will now be treated as any other international order and we will no longer charge VAT at the point of sale. Our delivery agents, usually DHL, will calculate customs duty and tax charges due when goods cross the border and contact customers to arrange necessary payment. This is a different way of dealing with our customers within the EU but please be assured that we have a lot of experience shipping internationally and provide all necessary information for customs clearance.